The Service Center helps customers not only to keep equipment running efficiently throughout its service life, but also to increase production output, expand and optimize production. This is the largest division of our company: 40% of our personnel work here. Every year the service center services more than 500 pieces of equipment at 270 enterprises in Russia and the CIS.
|Automation and modernization||V(*)||V|
(*) We carry out automation and modernization of equipment brands - in agreement with the manufacturer partners.
- equipment service - repair / diagnostics / maintenance;
- technical support - 24 / 7 / 365. Prompt elimination of incidents;
- spare parts delivery;
- on-site personnel training.
We are especially proud of our technical department:
- more than 40% of the staff are service employees;
- many years of experience in leading dairy companies;
- certified specialists of leading domestic universities;
- regular training on the territory of manufacturing plants.
Our goal is the smooth operation of our customers' production facilities. Fixed response speed standards and sophisticated algorithms ensure that to happen.
We proceed incident elimination immediately. We proceed incident elimination immediately. We don’t need an expert to establish warranty in order to start the repair process, we do it as soon as we get repair request. For us, bureaucratic formalities are not an obstacle on the way to restoring working capacity.
The head of Clever Machines service center has the authority to purchase spare parts without additional budget approval, which significantly increases the response speed. At the same time, 85% of spare parts for SPX FLOW Seital and FBF Italia equipment are in stock in Moscow.
We have incidents database, equipment maintenance history and ordering of spare parts by serial numbers. Equipment operability diagnostics and expert recommendations for reducing consumption of consumables based on history.