«At the time Clever Machines was founded, there was strong competition in the market among suppliers dairy equipment, but at the same time there was an acute shortage of companies ready to provide qualified service and operational operation of equipment. We initially decided that we will open our own full-scale service center with a staff of qualified engineers, with a well-functioning logistics system and supply of spare parts.»
recalls Anatoly Babkov, development director and co-founder of Clever Machines.
«Clever Machines was created essentially as a service company, at first selling equipment projects were singular. Today we have reached the level when we declare ourselves as an engineering company, the first integrator in the dairy market. Most of today's customers have known us since cooperation in the field of service, saw the level of our competence and gave the opportunity to implement embedded potential. In fact, we have grown thanks to the trust of our customers!»
Sergey Ertsev, General Director of Clever Machines, shares his memories.
«Competent service and fast spare parts» – those basic values on which the creators of Clever Machines guided from the first day of foundation. But this did not come to fruition immediately. Initially implemented orders for spare parts in small batches. But at the same time, you had to wait until the broker customs clearance, assign duties. As a result, it was decided that it was necessary to create our own logistics and customs clearance services. Which at times accelerated the supply of components, reduced them end value for customers. Equipment and components are imported under direct contracts, thanks to which makes it easy for Clever Machines customers to replace parts when needed.
Gradually expanding its expertise in the field of supply and maintenance of key pieces of equipment - homogenizers and separators, Clever Machines began to move to the implementation of large-scale complex projects, from the design of technological lines to complete design and equipment dairy plants on a turnkey basis. Thus was formed the department of engineering and design. Development and Accumulation of acquired knowledge and experience is the basis of the work of the department. To date, Clever engineers Machines has compiled a significant album of technical schemes, which allows us to offer the customer in a short time a turnkey solution tailored to your needs.
The main thing in the production of cheese is the observance of traditions and unique knowledge of the intricacies of cheese making. jointly with Italian partners, Tecnolat developed and implemented solutions that combine impeccable workmanship, modern technologies and an attractive competitive price. Particular attention was paid to the supply of production and recipes. In every project we involve Italian technologists who carefully monitor compliance with the necessary requirements and regimes. As a result, interesting and complex projects have been implemented by the company, and the resulting cheeses have been highly specialized prestigious competitions of cheese makers.
Reducing the time of ordering and delivery of spare parts is one of the main and priority tasks of Clever Machines. This can only be achieved if you have your own warehouse resources. Early 2018 launched its own spare parts warehouse in Moscow, which brought the company to a new level after-sales service.
Clever Machines is constantly increasing its inventory - starting from 200 positions in 2018, now the company's reserves are over 700 positions, while the occupied area has grown 4 times. The company does not skimp on investing generously in strategic stocks of consumables and components, because Ultimately, the development of warehouse services is the key to the smooth operation of Clever Machines customers.
Since the beginning of 2019, Clever Machines has been the official distributor of APV brand products. APV Company part of the international holding SPX FLOW, offers a wide range of pumps, valves, mixers, heat exchangers. Obtaining the partner status of the manufacturer confirms the compliance of the examination and competence of our specialists to the requirements of the concern. This partnership allowed to offer clients Clever Machines one of the best in its class components, while remaining in the same competitive price category.
In the new economic conditions for Clever Machines, the direction of partial localization of equipment assembly in Russia. It is mainly about heat exchange equipment and control systems.
Equipment assembly is carried out on the basis of developments and under the control of the Clever Machines service center. For the prompt execution of orders, a warehouse of necessary components has been created, which are purchased in advance from our European partners.
The proposed equipment complies with European quality standards certificates and requirements Customs Union. Thanks to these steps, we have been able to reduce delivery times and import volumes and offer domestic manufacturers equipment of European quality at the best prices.
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